Optimizing Chatbot Reminder Timing in a Chatbot Cessation Service: A Micro-Randomized Trial
Sponsor: The University of Hong Kong • ClinicalTrials.gov ID: NCT07826884
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The goal of this study is to learn whether the timing of weekly chatbot reminders affects user engagement with the chatbot cessation service. Participants enrolled in the routine chatbot cessation service will be included in a micro-randomized trial. The delivery timing of weekly reminders will be randomly assigned across different day types and times of day during the 12-week chatbot cessation service period. The study will use routine chatbot system records to evaluate engagement after reminder delivery, including whether participants respond to the chatbot and how quickly they re-engage with the service.
Interventions
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Chatbot Cessation Service With Randomized Reminder Timing
(Behavioral)
The chatbot cessation service provides digital smoking cessation support through a chatbot platform. Participants receive routine chatbot-based cessation support, including scheduled weekly AI-generated reminders during the 12-week service period. Excluding the initial welcoming message, the timing of the remaining 11 weekly reminders will be repeatedly randomized at weekly decision points across predefined day-type and time-of-day conditions. The randomized component is limited to reminder delivery timing. All participants receive the same chatbot content and support.
Eligibility criteria
Conditions
Locations
- School of Nursing, The University of Hong Kong — Hong Kong, Hong Kong
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Data sourced from ClinicalTrials.gov, a service of the U.S. National Institutes of Health.
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