RECRUITING Not applicable ClinicalTrials.gov

The e-SINCERE Study

Sponsor: Andrea Wallace • ClinicalTrials.gov ID: NCT07174466

Registry updated: 2026-09-25

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Description

The e-SINCERE study will evaluate whether providing stable cell phones and digital navigation assistance helps patients overcome ICT barriers and connect more successfully with community services. The study will begin with patients in the UHealth ED, with additional sites added in the future, and will involve working with community service providers and policy leaders to refine and implement the intervention. Findings from this study may guide the development of future programs and policies to improve access to services for patients facing economic and technological barriers.

Interventions

Standard Referral to 211 (Other)
Participants receive a standard referral to United Way 211 for assistance with social needs. 211 specialists contact referred patients, provide available service referrals, and follow up in an ad-hoc manner as per standard 211 protocols.
e-SINCERE (Phone Support) (Behavioral)
Participants receive a study-provided cellphone to ensure stable phone access. Using this device, participants are connected to United Way 211 specialists, who provide referral services for identified social needs. This intervention focuses on overcoming communication barriers that might otherwise prevent successful service connection.
e-SINCERE (Digital Navigation) (Behavioral)
Participants receive a study-provided TracFone and direct support from a trained Digital Navigator. The Digital Navigator assists participants with accessing United Way 211 services, troubleshooting barriers to phone or internet use, and reinforcing follow-through on referrals. This arm is designed to provide enhanced, structured navigation support to address digital access barriers and increase successful service connections.

Eligibility criteria

Inclusion Criteria: * Community Advisory Board Members Health system, governmental, and community service stakeholders Able to understand English Adult (\> 18 years) \- General screening population: Any patient who completes the SINCERE screener. Able to understand or read English or Spanish. \- Survey study inclusion criteria: Any patient who completes the SINCERE screener who has connected with 211 for service outreach Able to understand or read English or Spanish. Adult (\> 18 years) Exclusion Criteria: * Those unable to communicate verbally in English or Spanish * Those living in nursing facilities, or those who are not otherwise responsible for self-care

Conditions

Social Determinants of Health (SDOH) Digital Health Literacy Health Services Utilization

Locations

University of Utah — Salt Lake City, Utah, United States

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Official Source

Data sourced from ClinicalTrials.gov, a service of the U.S. National Institutes of Health.

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